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Terms and conditions of the online shop

1. Provisional provisions

  1. Online shop STS.PARTS, available at the following internet address https://sts.parts, operated by STS SP. ZOO, located at Płochocińska 91, 03-044 Warszawa registered Krajowego Rejestru Sądowego przez Sąd Rejonowy w/dla Warszawa, 0000653363, NIP: 9462666146, REGON: 366371253
  2. These Terms and Conditions are addressed to both Consumers and Entrepreneurs using the Shop's services and set out the rules for using the Online Shop, as well as the principles and procedure for concluding distance selling agreements with the Customer through the Shop.

2. Definitions

  1. Consumer - a natural person who enters into a contract with the Seller within the Shop, the subject matter of which is not directly related to his/her economic or professional activity.
  2. Seller - STS SP. ZOO, Płochocińska 91, 03-044 Warszawa registered Krajowego Rejestru Sądowego przez Sąd Rejonowy w/dla Warszawa, 0000653363, NIP: 9462666146, REGON: 366371253
  3. Customer - any entity making purchases through the Shop.
  4. Entrepreneur - a natural person, a legal person and an organisational unit that is not a legal person, which has been granted legal capacity by a separate act, carrying out business activities in its own name, using the Shop.
  5. Shop - an online shop operated by the Seller at the Internet address https://sts.parts
  6. Distance Contract - a contract concluded with the Customer within the organised system of distance contracting (within the Shop), without simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the moment of conclusion of the contract.
  7. Terms and Conditions - these are the rules and regulations of the Store.
  8. Order - the Customer's expression of will, submitted via the Order Form and aimed directly at concluding a Contract for the sale of Goods or Goods with the Seller.
  9. Account - the Customer's account in the Shop, which stores the data provided by the Customer and information about the orders placed by the Customer in the Shop.
  10. Registration Form - the form available in the Store to create an Account.
  11. Order Form - an interactive form available in the Shop that allows the Customer to place an Order, in particular by adding the Goods to the Shopping Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.
  12. Basket - an element of the Shop software, which displays the Goods selected by the Customer for purchase, as well as the possibility to define and change the details of the Order, in particular, the quantity of goods.
  13. Goods - a movable object/service available in the Shop, which is the subject of the Purchase and Sale Agreement between the Customer and the Seller.
  14. Sale and Purchase Agreement - a contract of sale of Goods concluded or to be concluded between the Customer and the Seller via the Online Shop. The sales contract is also understood - depending on the characteristics of the Goods - as a contract for the provision of services and a contract for the performance of specific work.

3. Contact with the shop

  1. Seller's address: Płochocińska 91, 03-044 Warszawa
  2. Seller's e-mail address: [email protected]
  3. Supplier's phone number: +48 22 481-58-28
  4. Seller's bank account number 22102031500000310200987198
  5. The Customer may contact the Seller using the addresses and telephone numbers set out in this clause.
  6. The Customer may contact the Seller by telephone during working hours from 8:00 to 17:00

4. Technical requirements

In order to use the Shop, including to browse the product range and place orders for Goods, you must do the following:

  1. a device with internet access and a web browser
  2. an active electronic mail (e-mail) account,
  3. cookies included,
  4. FlashPlayer is installed.

5. General information

  1. To the maximum extent permitted by law, the Seller shall not be liable for any failures, including interruptions in the operation of the Shop, caused by force majeure, unauthorised actions of third parties or incompatibility of the Shop with the Customer's technical infrastructure.
  2. Browsing the Shop assortment does not require the creation of an Account. The Customer may place orders for Goods from the Shop's assortment either after creating an Account in accordance with the provisions of 6 of the Terms and Conditions, or by providing the necessary personal and address data enabling the fulfilment of the Order without creating an Account.
  3. The prices stated in the Shop are in Polish zloty and euros are net and gross prices (including VAT).
  4. Prices on the website are provided in two currencies, the Polish zloty and the euro.
  5. The final (final) amount to be paid by the Customer consists of the price of the Goods and delivery costs (including transport, delivery and postage costs), which the Customer is informed about on the Shop pages during the Order placement process, including at the moment of expressing the will to be bound by the Purchase Agreement.
  6. In the case of a Contract covering subscriptions or services for an indefinite period, the final price shall be the total price including all payments for the billing period.
  7. If the nature of the subject matter of the Contract does not allow, for reasonable reasons, to calculate the final price in advance, information on how the price will be calculated, as well as on transport, delivery, postage and other costs, shall be provided in the Shop in the description of the Goods. Or after sending a request, sent to the customer's email or in any other way convenient for the customer.

6. Creating an account in the shop

  1. In order to create an account in the Shop, you need to fill in the Registration Form. The following data must be provided:
  • phone or email, login and password - for B2C customers
  • company data, E-mail, company address, contact person's full name, telephone number - for B2B clients
  1. Creating an account in the shop is free of charge.
  2. Login to the Account is done by entering the login and password set in the Registration Form.
  3. The Customer may cancel the Account at any time without giving a reason and without incurring a fee by submitting a request to the Seller, in particular by e-mail or in writing to the addresses specified in 3.

7. Rules for placing an order

In order to place an order, you need to:

  1. enter the shop (optional);
  2. select the Goods that are the subject of the Order and then click the "Add to basket" button (or similar);
  3. log in or use the option to place an Order without registration;
  4. if the option of sending the Order without registration is selected - fill in the Order form, indicating the details of the recipient of the Order and the address to which the Goods are to be delivered, select the type of shipment (method of delivery of the Goods), enter the details for the invoice, if they differ from the details of the recipient of the Order,
  5. click the "Order and pay" button and confirm the order
  6. choose one of the available payment methods and, depending on the payment method, pay for the order within the specified time period, in accordance with 8 point 3.
  7. By clicking the "Order and Pay" button, the customer accepts the terms and conditions of sale governed by this document and the terms and conditions of the warranty.

8. Suggested delivery and payment methods

  1. The Customer may use the following methods of delivery or collection of the Goods ordered:
    1. Delivery by mail, cash on delivery,
    2. Courier delivery, cash on delivery,
    3. Personal collection of the order at Płochocińska 91, 03-044 Warszawa.
  2. The customer can use the following payment methods:
    1. Payment on receipt of order
    2. Cash on delivery
    3. Payment by bank transfer to the seller's account
    4. Electronic payments
    5. Payment by credit card.
  3. Detailed information about delivery methods and acceptable payment methods can be found on the shop pages.

9. Execution of the sale and purchase agreement

  1. The conclusion of the Sale and Purchase Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Shop in accordance with 7 of the Terms and Conditions.
  2. After placing an Order, the Seller shall immediately acknowledge its receipt and at the same time accept the Order for execution. Confirmation of the receipt of the Order and its acceptance for processing is performed by sending by the Seller to the Customer a corresponding e-mail message to the e-mail address specified by the Customer during the Order placement process, which contains at least the Seller's statements on the receipt of the Order and its acceptance for processing, as well as confirmation of the conclusion of the Sale and Purchase Agreement. From the moment the Customer receives the aforementioned electronic message, the Sale and Purchase Agreement between the Customer and the Seller shall be deemed concluded.
  3. At the customer's request:
    1. payment by bank transfer, electronic payment or payment card, the Customer is obliged to make the payment within 3 calendar days from the moment of conclusion of the Purchase Contract - otherwise the order will be cancelled.
    2. payment upon delivery, the Customer shall be obliged to pay upon delivery.
    3. cash payment upon personal receipt of the consignment, the Customer is obliged to pay upon receipt of the consignment within 3 days after receiving information that the consignment is ready for collection.
  4. If the Customer has chosen a method of delivery other than personal selection, the Goods shall be dispatched by the Seller within the time period specified in their description (subject to paragraph 5 of this section) by the method chosen by the Customer when placing the Order.
  5. And if products with different delivery times are ordered, the delivery schedule is additionally agreed with the seller of the online shop.

B If Products with different delivery dates are ordered, the Customer has the option to request delivery of the Products in instalments or to receive all Products after the entire order has been fulfilled.

  1. The beginning of the period of delivery of the Goods to the Customer shall be calculated as follows:
    1. If the Customer chooses to pay by bank transfer, electronic payment or payment card - from the date of crediting funds to the Seller's bank account.
    2. If the Customer chooses the method of payment by cash on delivery - from the date of conclusion of the Sales Contract,
  1. If the Customer has decided to collect the Goods in person, the Goods will be ready for collection by the Customer on the date specified in the description of the Goods. The Seller will additionally inform the Customer about the readiness of the Goods for collection by sending a corresponding e-mail to the Customer's e-mail address specified when placing the Order.
  2. In the case of an order for Products with different dates of readiness for receipt, the date of readiness for receipt shall be deemed to be the longest date specified.
  1. In case of an order of Products with different collection readiness dates, the Customer has the option to collect the Products in parts (according to their collection readiness) or to collect all Products after the entire order has been fulfilled.
  2. The beginning of the period of readiness of the Goods for receipt by the Customer shall be calculated as follows:
    1. If the Customer chooses to pay by bank transfer, electronic payment or payment card - from the date of crediting funds to the Seller's bank account.
    2. If the customer chooses cash on delivery in person, of

the date of conclusion of the Sale and Purchase Agreement.

  1. Delivery of the Goods is carried out within Poland, European Union, South America, North America, African continent, UK, Middle East countries (by arrangement), Asia (by arrangement). Delivery is not available to the Russian Federation, Belorus, North Korea. In some cases delivery is calculated on an individual basis.
  2. Delivery of the Goods to the Customer is paid, unless otherwise provided by the Purchase Agreement. The cost of delivery of the Goods (including transport, delivery and postage costs) is indicated to the Customer on the pages of the Online Shop in the section "Delivery Cost" and when placing an Order, including at the moment of the Customer's will to be bound by the Purchase and Sale Agreement.
  3. Personal removal of the Goods by the Customer shall be free of charge.

10. Right of return

  1. The Consumer may withdraw from the Sale and Purchase Agreement within 14 days without giving any reasons, if there are no signs of installation or mechanical damage.
  2. The term specified in clause 1 shall start to run from the moment of delivery of the Goods to the Consumer or a person specified by the Consumer, other than the carrier.
  3. Where the Contract includes several Products which are delivered separately, in batches or in instalments, the period referred to in paragraph 1 shall be calculated from the date of delivery of each Product separately.
  4. In the case of a Contract which consists in the regular delivery of Products over a certain period of time (subscription), the period referred to in paragraph 1 shall be calculated from the date of receipt of each unit of Products individually
  5. The Consumer may withdraw from the Contract by submitting an application for withdrawal from the Contract to the Seller. It is sufficient for the Consumer to submit the application before the expiry of the term set for withdrawal from the Contract.
  6. The application can be sent by traditional mail, fax or electronically by sending the application to the Seller's e-mail address or by sending the application on the Seller's website - the Seller's contact details are provided in 3. The application can also be sent on a form, a sample of which is provided in Appendix No. 1 to these Regulations and the Appendix to the Act of 30 May 2014 on Consumer Rights, but this is not mandatory.
  7. If the application is sent electronically by the Consumer, the Seller shall immediately send the Consumer an acknowledgement of receipt of the withdrawal application to the e-mail address specified by the Consumer.
  8. Consequences of withdrawal from the Agreement:
    1. In case of refusal of the distance contract, the contract shall be deemed not concluded.
    2. In case of withdrawal from the Contract, the Seller shall immediately, no later than 14 days after receipt of the Consumer's application for withdrawal from the Contract, reimburse the Consumer for all payments made by the Consumer, including the costs of delivery of the goods, except for additional costs caused by the delivery method chosen by the Consumer that differs from the cheapest usual delivery method offered by the Seller.
    3. The Merchant will refund the payment using the same payment methods used by the Consumer in the original transaction, unless the Consumer has explicitly agreed to a different solution that will not incur any costs to the Consumer.
    4. The Seller may not pay compensation until it has received the Goods back or has been provided with proof of return, whichever comes first.
    5. The Consumer shall send the Goods back to the address of the Seller specified in these Terms and Conditions immediately, not later than 14 days from the day when he/she informed the Seller of the cancellation of the Contract. The deadline shall be met if the Consumer sends the Goods back before the expiry of the 14-day period.
    6. The Consumer shall bear the direct costs of returning the Goods, including the cost of returning the Goods if, due to their nature, the Goods cannot be returned by post in the normal way.
    7. The Consumer shall only be liable for any reduction in the value of the Goods as a result of the use of the Goods other than that which was necessary to determine the nature, characteristics and functioning of the Goods.
  1. If, due to the nature of the Goods, they cannot be sent back by normal post, information about this, as well as the cost of returning the Goods, will be included in the description of the Goods in the Shop.
  2. The right to withdraw from the Distance Contract shall not apply to the Consumer with respect to the Contract:
    1. if the subject of performance is a non-factory product manufactured to the Customer's specification or to meet the Customer's individual needs,
    2. if the object of the service is goods supplied in sealed packaging that cannot be returned after opening for health or hygiene reasons, if the packaging has been opened after delivery,
    3. for the provision of services, if the Seller has performed the service in full with the express consent of the Consumer, who was informed before the performance of the service by the Seller that after the performance of the service by the Seller, the Consumer loses the right to refuse the service,
    4. in which the price or consideration is subject to fluctuations in the financial market over which the Seller has no control and which may occur before the end of the withdrawal period,
    5. in which the subject matter of the performance consists of items that are inherently inseparable from other items after delivery

11. Reclamation and warranty

In case of defects, the consumer has rights under the laws of the Republic of Poland and the terms and conditions of the STS warranty policy

In the event of a warranty claim, defects will be rectified free of charge to the purchaser.

The guarantee does not exclude, limit or suspend the buyer's rights arising from the provisions on warranty (rękojmi) for defects of the sold goods.

  1. Supplier

STS, located at Płochocińska 91, 03-044 (hereinafter referred to as the supplier), provides a warranty for repairs and spare parts that have been replaced in the course of repairs in accordance with this provision

  1. Geographical coverage

This warranty applies to the territory of the Republic of Poland.

  1. Field of application and operating conditions

The warranty only applies to repaired or new parts purchased by the purchaser from the supplier, which are fitted to the vehicle for normal road use. The warranty is excluded for vehicles that are used on race tracks or have undergone technical modifications that do not conform to the standard equipment, as well as for commercial vehicles.

The supplier guarantees that spare parts repaired by the customer are free of manufacturing defects. The standard is the normal condition of the machine for comparable products.

In the event of a warranty claim, the seller will, at its discretion and expense, remedy any defects by repairing or supplying new or repaired parts. If this is not possible, the seller will refund the purchase price

Replaced parts become the property of the supplier

  1. Warranty period

Customers who use remanufactured parts purchased from the supplier in their taxis will be given a six month warranty (or mileage up to 20,000 kilometres) from the date the remanufactured part is handed over to the customer.

In all other cases, the warranty period shall be 1 (one) year from the date of handover of the repaired spare part purchased from the supplier to the Customer.

  1. Special requirements for obtaining warranty for power steering pumps and steering racks, EPS steering racks:

In connection with the purchase of power steering pumps and steering mechanisms, the seller has informed purchasers of the requirements to be observed when installing the purchased power steering pumps and steering mechanisms. Compliance with these instructions and proof thereof is a prerequisite for obtaining the warranty. In particular, the following must be observed:

For steering racks with hydraulic power steering

  1. Installation of steering rack with GUR.

To qualify for the steering rack warranty, the following requirements must be met when installing a steering gear purchased from a supplier:

  • Installation must be carried out following the vehicle manufacturer's instructions
  • It is necessary to replace the steering rack at the same time as the steering rack, if: the car has a mileage of 110 thousand and more, there was a leakage of hydraulic fluid below the minimum level and the pump was operated with an incomplete system, there are wear products (chips) in the system.
  • Ensure that the steering rack is installed without excessive tension. During installation, tension may occur between the steering rods, mounting brackets and PTO joint, which may subsequently lead to unstable steering operation
  • When installing the steering gear, the seals on the supply and return lines to and from the steering gear must be replaced
  • When fitting a new steering gear, new steering link lugs must be fitted if they have not been changed within the last 3 months
  • If the customer buys a steering gear without steering rods or changes the rods himself, it must be ensured that the steering stem is not damaged when mounting the rods. For this purpose, the mounting mechanism must be provided with protective jaws. Only the permissible torque may be used. Some designs require spacers at the ends of the steering stem, which are not supplied with the steering rack without tie rods. If not installed, the steering rack will fail and the warranty will be cancelled.
  • Opening the collar mount is equivalent to opening the steering mechanism. Opening the steering mechanism will immediately invalidate the warranty.
  • After installation, it is imperative that the camber is corrected.
  • When installing the dust covers, it is imperative that the manufacturer's recommended collars are used. The collars must be installed according to the manufacturer's instructions to prevent water from entering the centre of the steering gear. The presence of rust inside the mechanism will invalidate the warranty.
  1. Flushing of the steering system.

After removing the old steering gear, the entire hydraulic system must be flushed with at least 2 litres of hydraulic oil approved by the manufacturer. The flushing should include the expansion tank. In some cases it is mandatory to replace the reservoir, or have it completely dismantled and washed under specialised conditions to get rid of all dirt and chips. If this is not done, dirt will enter the system and cause premature failure. The fluid inlet and outlet hoses must be flushed as thoroughly as the rest of the system.

  1. Filling the oil and venting the system

After installing the steering gear and flushing the system, it is necessary to fill the system with hydraulic oil approved by the vehicle manufacturer. Please follow the manufacturer's instructions, use of oil not approved by the manufacturer may cause malfunction.

  1. After filling the expansion tank, the system must be pumped according to the manufacturer's instructions. Ensure that the fluid does not drop below the level and that the pump never runs dry or sucks air.

For hydraulic and electronic steering pumps

  1. Installation must be carried out in accordance with the vehicle manufacturer's specifications
  2. Flushing of the steering system.

The system must be flushed with at least 2 litres of hydraulic oil approved by the manufacturer. The flushing must include the expansion tank. In some cases it is mandatory to replace the tank, or have it completely dismantled and washed under specialised conditions to get rid of all dirt and chips. If this is not done, dirt will enter the system and this will result in a loss of oil in the system. The fluid inlet and outlet hoses should be flushed as thoroughly as the rest of the system and new sealing connections fitted

  1. Filling the oil and venting the system

After installing the power booster pump and flushing the system, it is necessary to fill the system with hydraulic oil approved by the vehicle manufacturer. Please follow the manufacturer's instructions, use of oil not approved by the manufacturer may cause malfunction.

  1. After filling the expansion tank, the system must be pumped according to the manufacturer's rules. Ensure that the fluid does not drop below the level and that the pump never runs dry or draws air in

For E.C.R. Rack and pinion

  1. Installation of steering rack with EPS

To qualify for the steering rack warranty, the following requirements must be met when installing a steering gear purchased from a supplier:

The installation must be carried out in accordance with the vehicle manufacturer's specifications. It is strictly forbidden to apply force to the steering rack spool when installing the PTO mechanism and it is forbidden to use impact tools. Any deformation of plastic covers, electric actuator housing or other elements of the steering mechanism will invalidate the warranty.

Before installing the connectors, they must be cleaned and checked for voltage.

When mounting the connectors to the steering gear, check the presence and condition of the seals. All connectors should be filled with silicone to prevent moisture from entering the connector. If the connectors contain elements of corrosion, the warranty is void.

  1. If the customer buys a steering gear without steering rods or changes the rods himself, it must be ensured that the steering stem is not damaged when mounting the rods. For this purpose, the mounting mechanism must be provided with protective jaws. Only the permissible torque may be used.
  2. Opening the collar mount is equivalent to opening the steering mechanism. Opening the steering mechanism will immediately invalidate the warranty.
  3. Adaptation of the steering mechanism

When adapting the steering gear, only original software must be used. It is strictly forbidden to change the software settings of the steering rack control unit. Changing the settings will invalidate the warranty.

  1. Binding of VIN number to the steering mechanism is allowed only at official workshops of the manufacturer, with the availability of supporting documents. Some mechanisms cannot be linked to VIN and this is not a warranty case. All linking operations must be performed only when the battery is powered from an external power source, otherwise it will lead to failure of the steering rack control unit and will invalidate the warranty
  2. After installation, all errors must be removed
  3. Do not select the units yourself, consult our specialists.
  1. Procedure for applying for a guarantee
  1. Upon receipt of the buyer's request for warranty, the seller provides the customer with a form (hereinafter referred to as warranty application), which the customer must complete and return to the seller, attaching the required documents from the list in the form, if they have not been previously provided.
  2. When the completed form reaches the seller and all the necessary information has been provided in full and indicates that warranty conditions are possible, the seller sends the buyer a DPD return receipt for the delivery of the goods back to the seller with a prepayment of the actual costs of XX euros.
  3. If possible, in order to avoid vehicle downtime, the seller undertakes to provide the buyer with a substitute item, subject to the buyer's payment of a deposit in the form of the value of the item and the costs of packaging and delivery of the item to the buyer (if the item is delivered by courier). If the customer requires such a service, the seller sends the substitute goods to the buyer immediately after payment has been made. In this case, it is considered that in case of providing the substitute goods, the Buyer agrees to the Seller's actions stipulated in clause 6.g. of this Agreement.
  4. The customer resends the repaired spare part to the seller, for which a warranty claim is made, enclosing a warranty statement, for correct and quick distribution of incoming units from customers.
  5. The repaired spare part sent by the buyer will be tested for manufacturing defect. The seller undertakes to send a test report to the buyer within 4 weeks from the date of receipt in the warehouse
  6. In the absence of a warranty case

If the test report shows that the conditions for claiming the warranty are not fulfilled (hereinafter: "negative test report"), the seller shall inform the buyer and send a negative test report.

If the seller has sent a substitute item (See point 7c), the buyer will not be reimbursed for the goods, shipping and packaging and will retain the seller's payment. The seller must return the unit complained about to the buyer in the condition in which it was received by the seller for testing if the buyer so requests. If the buyer does not request the return of the machine within 1 week after receipt of the "test report", the machine shall be disposed of. The unit shall be returned to the address indicated in the warranty statement.

The customer may instruct the seller to repair the unit, in which case the repair will be carried out within 7 working days, after full payment for the service.

If the customer refuses the repair and requires the unit to be returned, the unit will be shipped at the customer's expense.

  1. Upon confirmation of a warranty event

If the warranty claim is confirmed, the seller shall, at its discretion, choose:

  • Replacement goods (hereinafter option 1)
  • Have the remanufactured part repaired by the seller (hereinafter option 2)
  • If neither the first nor the second option can be fulfilled, reimburse the cost of the purchased part (hereinafter option 3).

Option 1: Send replacement goods

If the warranty case is confirmed, the seller offers the buyer delivery of a substitute product, if available. In this case, the seller will pay for the delivery.

If the substitute product has already been delivered to the buyer (see section 6 d), the seller will immediately refund the payments made by the buyer (delivery, product cost, packaging) as soon as the buyer provides bank details for payment.

The part sent under warranty becomes the property of the seller.

Option 2. Repair of the remanufactured part, under warranty

If it is impossible to send a substitute item, the seller will repair the refurbished part, if it is possible to carry out the repair. The seller will reimburse the shipping costs, after receiving the bank details.

Repair, packing and despatch costs are the responsibility of the seller

Option 3. Reimbursement of the purchase price

If neither delivery of substitute goods nor repair (of a reconditioned part sent by the buyer) is possible and there is a warranty claim, the seller shall refund to the buyer the purchase price paid for the goods as well as the costs of delivery of the unit incurred by the buyer within the scope of the approved warranty claims.

Refunds will be made as soon as the buyer provides bank details to the seller.

The part sent under warranty becomes the property of the seller.

  1. This warranty does not apply to other customer claims, in particular:
  • Compensation for removal and installation
  • Vehicle downtime
  • Downtime of the lifting mechanism
  • Technical fluids and components
  • Other claims

12. Out-of-court grievance and redress procedures

  1. Detailed information on the consumer's ability to use out-of-court complaint and redress procedures, as well as the rules for accessing these procedures, are available in the offices and on the websites of the district (municipal) consumer ombudsmen, public organisations, whose tasks which statutory tasks include consumer protection, provincial trade inspectorates and at the following internet addresses
  2. Office of Defence Competition and Consumer: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
  3. The consumer has following example options to use non-judicial complaint and redress procedures:
    1. The Consumer shall have the right to apply to the Permanent Consumer Magistrates' Court specified in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, Article 148, as amended) to resolve the dispute arising from the Contract concluded with the Seller.
    2. The consumer has the right to apply to the provincial trade inspection inspector under section 36 of the Trade Inspection Act of 15 December 2000 (Journal of Laws 2014, article 148, as amended) to initiate a mediation procedure to amicably resolve the dispute between the consumer and the seller.
    3. The consumer can receive free assistance in resolving a dispute between him/her and the seller, as well as free assistance from the county (municipal) ombudsman for consumer protection or a public organisation whose statutory tasks include consumer protection (e.g. Consumer Federation, Association of Polish Consumers).

13. Personal data in the online shop

  1. The administrator of the Customers' personal data collected through the online shop is the Seller.
  2. The personal data of the customers received by the administrator via the online shop is collected for the purpose of fulfilling the purchase contract and, if the customer agrees, also for marketing purposes.
  3. The recipients of personal data of the Customers of the Online Store may be:
    1. In case the Customer uses postal or courier delivery in the Online Store, the Administrator shall provide the collected personal data of the Customer to the selected carrier or intermediary delivering on behalf of the Administrator.
    2. In case the Customer uses electronic or credit card payment method in the Online Store, the Administrator provides the collected personal data of the Customer to the selected organisation that performs the above mentioned payments in the Online Store.
  4. The Customer has the right to access and rectify the content of his data.
  1. Provision of personal data is voluntary, however, failure to provide the personal data specified in the Terms and Conditions required for the conclusion of the Sale and Purchase Agreement shall result in the impossibility to conclude the Sale and Purchase Agreement.

14. Final Clauses

  1. Contracts concluded via the online shop are concluded in all languages represented in the shop
  2. The Seller reserves the right to amend these Terms and Conditions for important reasons, namely: changes in legislation, changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Terms and Conditions. The Seller is obliged to inform the Customer of each change at least 7 days in advance.
  3. Matters not covered by these Terms and Conditions are governed by generally applicable provisions of Polish law, in particular: the Civil Code; the Act on the Provision of Services by Electronic Means; the Act on Consumer Rights, the Act on the Protection of Personal Data.
  4. The client has the right to utilise out-of-court complaint and redress procedures. For this purpose, he/she can submit a complaint via the EU ODR online platform available at: http://ec.europa.eu/consumers/odr/.